Refund policy
Returns
Return eligibility depends on the items in your order.
1. Icons
No icons / icon reproductions will be returned/ exchanged. All sales for icons are final. No refunds. No returns.
2. Crosses & Candle Stands
Crosses are acceptable for return if only a single cross was purchased in that particular order. If for any reason you are not satisfied with the product you may return it within 30 days for a full refund.
Where returns are accepted, the product must be returned in the same condition as it was received and in it’s original packaging. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
3. Prayer Ropes
No prayer ropes will be returned/ exchanged. All sales for prayer ropes are final. No refunds. No returns
Contact us to ask about return options and how to start a return.
How to start a return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before returning an item.
Unless we state otherwise, you are responsible for return shipping costs for change-of-mind returns.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some products may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at sales@christosnika.com